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Return Policy

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Returns and Refunds Policy

Thank you for shopping at Tail Waggers Treasure Trove. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us within 7 days of delivery.

Exceptions

Some items may not be eligible for returns or have specific return limitations. These include:

  • Personalized/customized items
  • Items marked as final sale
  • Perishable goods (such as food, flowers, or plants)
  • Gift cards

Please note that certain conditions may apply to these exceptions.

Exchanges and Refunds

If you are unsatisfied with your purchase and it is eligible for return, we offer exchanges or refunds within 7 days of your items delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email:
  • Phone: +61 0490335382
  • Address: Evans Lane Woodstock, NSW 2538 Australia
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